IronCore Hub ("we", "us", or "our") operates the IronCore website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
When you use our contact form or request a quote, we collect your name, email address, the service you select, an optional phone number, and any message content you provide voluntarily. Alongside your submission we also record the page you sent it from, the referring URL, and your browser's user-agent string, so we can understand how enquiries reach us and reply in the right context.
Contact form submissions are stored in a private Google Sheet through Google Apps Script. Google processes and stores that data on our behalf under Google's Privacy Policy.
Usage Data
We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
Cookies & Analytics
We use Google Analytics 4 to understand how the site is used in aggregate — which pages are visited, how visitors arrive, and which devices they use. Google Analytics sets cookies in your browser and processes the usage data described above. It is not loaded when the site is run locally for development.
You can block or delete these cookies through your browser settings, or install Google's opt-out browser add-on. Blocking them does not affect your ability to use the site or contact us.
2. How We Use Your Information
- To respond to your inquiries and provide requested services
- To send you project quotes, updates, and follow-up communications
- To improve our website, services, and user experience
- To analyze website usage and trends
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We share information with the third-party services that run this site — Google (Apps Script, Sheets, and Analytics) for storing enquiries and measuring traffic, and our hosting provider for serving the site. We do not share your details with anyone else.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing at any time
- Object to the processing of your personal data
To exercise any of these rights, please contact us using the details below.
7. Third-Party Links
Our website links to third-party services, including WhatsApp and our social media profiles. Contacting us through WhatsApp means your message and phone number are handled under WhatsApp's own privacy terms. We are not responsible for the privacy practices or content of third-party sites, and we encourage you to read their policies.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: contact@ironcorehub.rw
- Phone: +250 793 094 466
- Location: Kigali, Rwanda